Privacy Policy

RED Tours Ltd is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, make a booking, or interact with us.

By using our services, you agree to the terms of this Privacy Policy.

1. Who We Are

RED Tours Ltd Registered in England & Wales Company Number: 08918981 Registered Address: 6 Riverstone Close Harrow Middlesex HA2 0DJ United Kingdom. ATOL Number: 10967

We act as the Data Controller for the personal information you provide to us.

For any data protection queries, you may contact: Email: sales@redtours.co.uk Telephone: 020 30316996.

2. What Personal Data We Collect

We may collect the following categories of personal information:

A. Information You Provide Directly

Full name
Date of birth
Passport details
Contact information (email, phone, address)
Payment details (processed securely via third‑party payment providers)
Emergency contact details
Special requests (dietary, mobility, medical information where necessary)

B. Information Collected Automatically

IP address
Browser type and device information
Website usage data (cookies, analytics)

C. Information Provided by Third Parties

Travel agents or partners making bookings on your behalf
Airlines, hotels, and suppliers providing updates on your travel arrangements

3. Why We Collect Your Data (Legal Basis)

We process your personal data under the following lawful bases:

Contractual necessity – to process your booking and deliver travel services
Legal obligation – for immigration, security, and regulatory requirements
Legitimate interests – to improve our services, prevent fraud, and ensure
Consent – for marketing communications (you may withdraw at any time)

4. How We Use Your Personal Data

We use your information to:

Process bookings, payments, and travel documentation
Communicate with you about your tour
Provide customer service and support
Issue ATOL Certificates for flight‑inclusive holidays
Share necessary details with suppliers (airlines, hotels, transport providers)
Improve our website and services
Send marketing communications (only with your consent)

We do not sell your personal data to third parties.

5. Sharing Your Information

We may share your data with:

Airlines and ticketing partners
Hotels and accommodation providers
Transport companies and local tour operators
Insurance providers (if requested)
Government authorities (immigration, security, customs)
Payment processors
IT and website service providers

All third parties are required to protect your data and use it only for the purpose of delivering your travel services.

6. International Data Transfers

As a tour operator, your data may be transferred outside the UK/EEA to countries with different data protection laws.

7. Data Retention

We retain your personal data only for as long as necessary:

Booking and travel records: 7 years (legal and accounting requirements)
Marketing data: until you unsubscribe
Passport and sensitive data: deleted after travel completion unless required for legal purposes